Most hiccups clear up with a couple of quick steps. Try these first.
The basics
- Check your connection - Panjabi Go needs to be online.
- Close and reopen the app - this clears most temporary glitches.
- Update the app - install the latest version from the App Store or Google Play.
- Restart your device - the classic fix, and it works more often than you would think.
Common issues
- Did not get my sign-in email - see Did not get your magic link?.
- Signed out with "Your account was signed in on another device" - your account can be signed in on one device at a time. Sign in again. See Using Panjabi Go on a new device.
- Progress or plan missing - make sure that you logged in with the same option as before. A different email address is a different account.
- A feature is locked - it may not be in your plan. See Choosing the right plan.
- No sound in lessons - check your device is not on silent and the volume is up, then reopen the lesson.
- A charge I did not expect - see Refunds and billing questions.
Still stuck?
If a problem will not budge, we want to know. Report a bug with a few details about what you were doing, or contact us. In the app, go to More > Support & Feedback. The Service Status page there shows if we already know about a problem. The more you can tell us, the faster we can fix it.
Still have a question?
Ask us about this article and we'll reply by email.
