Panjabi Go Last updated: 16 July 2026 (v6)
1. Who We Are and How to Contact Us
Panjabi Go is operated by Nihaal Group Ltd, a company registered in England and Wales (company number 06451108). Our registered office is 124 City Road, London, EC1V 2NX.
- Email: support@panjabigo.com
- Website: panjabigo.com
These Terms of Service ("Terms") govern your use of the Panjabi Go mobile application and any related services (collectively, "the App"). Please read them carefully.
These Terms are accessible within the App under Settings → Terms of Service.
2. Acceptance of Terms
By downloading, installing, or using the App, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
If you do not agree to these Terms, you must not use the App.
3. Eligibility
You must be at least 13 years old to use the App. By using the App, you confirm that you meet this requirement. If you are between 13 and 17 years old, you confirm that your parent or legal guardian has reviewed and agreed to these Terms on your behalf. In-app purchases by users under 18 are subject to parental approval mechanisms provided by Apple (App Store) and Google (Google Play).
We reserve the right to suspend or terminate accounts where we have reason to believe the user is under 13.
4. Your Account
4.1 Registration
To use the App you must create an account. You may sign in via a one-time magic link sent to your email address, Sign in with Google, or Sign in with Apple (iOS only). You are responsible for keeping access to your email account or third-party sign-in provider account secure.
4.2 One Account Per Person
Your account is personal to you. You must not share your account or login access, create accounts on behalf of others without their knowledge, or create more than one account for the same individual.
4.3 Accurate Information
You must provide accurate and up-to-date information when creating your account. Do not impersonate any person or entity or misrepresent your identity.
4.4 Account Security
You are responsible for all activity that occurs under your account. If you suspect unauthorised access, contact us immediately at support@panjabigo.com.
4.5 Single-Device Policy
Only one device may be actively signed in to your account at a time. Signing in on a new device will automatically sign you out on any previously active device. This is a security measure to protect your account. If you experience an unexpected sign-out, check whether your credentials have been shared or compromised and contact us if you need assistance.
5. Free Trial and Subscriptions
5.1 Free Trial
New accounts are eligible for a 7-day free trial through in-app purchase (iOS/Android) or at panjabigo.com via Stripe. Free trials are available once per person across all platforms. At the end of the trial, your subscription begins automatically unless you cancel before the trial ends.
5.2 Subscription Plans
We offer monthly and annual subscription plans at different tiers. A Family plan is available exclusively through our website and is not available as an in-app purchase. We reserve the right to introduce, modify, or discontinue plan types at any time with reasonable notice.
5.3 How to Subscribe
(a) In-app purchase (iOS and Android): Processed by Apple or Google respectively. The transaction is subject to Apple's or Google's terms and refund policies. On iOS, Apple's Family Sharing allows a subscription to be shared with up to five family members at no additional cost.
(b) Website: Processed by Stripe at panjabigo.com. Nihaal Group Ltd is the merchant of record. Web subscribers can manage their subscription, update billing details, and download invoices via the Stripe Customer Portal accessible through account settings.
5.4 Billing and Renewal
All subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. Apple and Google manage billing for in-app purchases. We (via Stripe) manage billing for web subscriptions and will notify you by email of any price changes before they take effect.
5.5 Cancellation
You may cancel at any time. Cancellation takes effect at the end of the current billing period and you retain access until that date.
- iOS: Settings → [your name] → Subscriptions → Panjabi Go
- Android: Google Play → Menu → Subscriptions → Panjabi Go
- Web: Via the Stripe Customer Portal or by emailing support@panjabigo.com.
5.6 Refunds
In-app purchases: Refund requests must be submitted directly to Apple at reportaproblem.apple.com or to Google at support.google.com/googleplay/answer/2479637. We cannot issue refunds for in-app purchases.
Web subscriptions: Under the Consumer Contracts Regulations 2013, you have a right to cancel within 14 days for a full refund unless you have expressly requested immediate access to the service and acknowledged that this waives your cooling-off right. Outside the cooling-off period, we do not offer refunds for partially used billing periods except at our discretion or as required by law.
5.7 Failed Payments
If a payment fails, we will notify you by email. If unresolved, we reserve the right to downgrade or suspend your account. For in-app purchases, failed payment handling is managed by Apple or Google.
5.8 Subscription Management
You can view your current plan and status within the App under Settings. The App will direct you to the appropriate management page depending on how you subscribed.
6. Acceptable Use
6.1 Permitted Use
You may use the App for your personal, non-commercial language learning purposes only.
6.2 Prohibited Conduct
You must not:
- Use the App for any unlawful purpose or in violation of applicable laws or regulations.
- Attempt to gain unauthorised access to any part of the App, our servers, or connected systems.
- Reverse engineer, decompile, disassemble, or attempt to extract the source code of the App.
- Use automated tools (bots, scrapers, or scripts) to access or interact with the App.
- Interfere with or disrupt the integrity or performance of the App or its related services.
- Attempt to manipulate, override, or "jailbreak" the AI features or craft inputs designed to generate harmful, offensive, or misleading content.
- Submit content to AI features that is abusive, threatening, harassing, hateful, sexually explicit, or otherwise objectionable.
- Reproduce, duplicate, copy, sell, or exploit any part of the App or its content without express written permission.
- Circumvent the single-device sign-in policy or any other access controls.
6.3 Consequences of Prohibited Conduct
We reserve the right to immediately suspend or permanently terminate your account, without notice or refund, for violations of these Terms. We may also report unlawful conduct to the relevant authorities.
7. AI Features
7.1 Nature of AI Features
The App includes AI-powered features including an AI Tutor, AI Voice Chat, AI-graded exercises, and an AI Pronunciation Coach. These are educational tools only and are not a substitute for professional language instruction or accredited assessment.
AI language responses are routed via OpenRouter to large language models (currently Claude). Real-time speech transcription for Voice Chat is handled by Soniox. Text-to-speech is generated by OpenAI or ElevenLabs depending on the feature. The Pronunciation Coach uploads your recorded audio to our servers and runs phoneme recognition on Modal, a GPU inference platform. These providers process your inputs to generate a response; please review their respective privacy policies and our Privacy Policy for details on how they handle data.
7.2 No Guarantee of Accuracy
AI-generated content, exercise grades, and pronunciation feedback may occasionally be inaccurate, incomplete, or culturally imprecise. We do not warrant that AI responses, exercise grades, or pronunciation scores are error-free. Do not rely solely on AI-generated content for any formal, academic, or professional purpose. If a pronunciation score seems wrong, you can submit a report from the feedback screen and we will review it.
7.3 Automated Service and Content Moderation
The AI features are fully automated. We do not routinely monitor individual conversations. By using these features, you accept that your inputs are processed automatically without human review in real time. To keep the App safe, text you send to and receive from the AI is checked by OpenAI's Moderation API before being shown or stored. Content flagged as in violation of our acceptable-use rules (Section 6.2) may be blocked, soft-blocked, or replaced with a fallback response, and may count as a strike against your account. Repeated or severe violations may lead to account suspension or termination under Section 10.1. Details are in our Content Moderation Policy.
7.4 Your Inputs
You are solely responsible for the content you submit to the AI features, including text and audio recordings. Do not submit personal data belonging to third parties, confidential information, or any content that violates Section 6.2.
7.5 Pronunciation Coach
When you use the Pronunciation Coach, your voice recording is uploaded to our servers and is stored under your account along with the resulting phoneme-level accuracy data. This data is used to give you feedback, drive your mastery heatmap, and select the next word to practise. It is retained for the life of your account and deleted when you delete your account. Do not record content other than the target word or sentence shown on screen.
8. Content: Short Stories and Books
8.1 Short Stories
The App includes AI-generated short stories for reading practice. Story text and cover images are generated using AI services. Narration audio is produced using ElevenLabs multi-voice text-to-speech. Short stories are provided for educational and entertainment purposes only.
8.2 Accuracy and Cultural Representation
AI-generated stories may contain inaccuracies, cultural generalisations, or imprecise language. We review stories before publishing but cannot guarantee complete accuracy. To report an error or culturally inappropriate content, contact support@panjabigo.com.
8.3 Intellectual Property in Generated Content
Short story text and cover images generated for the App are owned by or licensed to Nihaal Group Ltd. You may not reproduce, extract, or distribute this content outside the App.
9. Intellectual Property
9.1 Our Content
All content in the App (including lessons, exercises, audio recordings, text, graphics, the Panjabi Go name, and logo) is owned by or licensed to Nihaal Group Ltd and is protected by copyright, trade mark, and other intellectual property laws. All rights are reserved.
9.2 Third-Party Content
We may in the future incorporate content from third parties. Such content remains the property of the respective rights holders. We will update these Terms when material third-party content is introduced.
9.3 Your Content
Any content you submit (including messages to the AI Tutor) remains yours. By submitting content, you grant Nihaal Group Ltd a non-exclusive, royalty-free licence to process and use that content solely to provide the App's features to you. We do not claim ownership of your content.
10. Termination and Account Deletion
10.1 Termination by Us
We reserve the right to suspend or terminate your account immediately and without prior notice if you breach these Terms, if required by law, or if we reasonably believe continued access poses a risk to other users or our systems. No refund will be issued for termination for breach.
10.2 Deletion by You
You may delete your account at any time via Settings → Delete Account. Data will be permanently deleted within 30 days. Billing records are retained for 7 years as required by UK law.
If you have an active subscription from Apple or Google, you must cancel it via the App Store or Google Play before deleting your account, as we cannot cancel those on your behalf. Web (Stripe) subscriptions are automatically cancelled on account deletion. No refund is issued for unused subscription periods upon account deletion.
11. Availability and Service Changes
11.1 No Uptime Guarantee
We aim to keep the App available at all times but do not guarantee uninterrupted or error-free service. The App may be unavailable due to maintenance, technical issues, or circumstances beyond our control, including service interruptions from third-party providers (Supabase, OpenRouter, Soniox, OpenAI, ElevenLabs, Modal, Bunny CDN, Bunny Storage, Mixpanel, Stripe, or Sentry).
11.2 Changes to the App
We reserve the right to modify, add, or remove features at any time. We will endeavour to provide reasonable notice of significant changes, particularly those affecting paid features.
11.3 Discontinuation
If we discontinue the App entirely, we will provide at least 30 days' notice and issue pro-rata refunds for any prepaid subscription periods extending beyond the discontinuation date.
12. Disclaimers
To the fullest extent permitted by applicable law, the App is provided "as is" and "as available" without warranties of any kind. We do not warrant that the App will meet your specific requirements or that AI-generated content and short stories will be accurate or suitable for any particular purpose. Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 or any other applicable law.
13. Limitation of Liability
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded under applicable law.
Subject to the above, our total liability shall not exceed the greater of £100 or the total amount you have paid to us in the 12 months preceding the event giving rise to the claim. We are not liable for loss of profits, revenue, business, or data; indirect or consequential losses; losses from reliance on AI-generated content; service interruptions from third-party providers; or losses from unauthorised access due to failure to keep your credentials secure.
14. Third-Party Services and Links
The App relies on third-party services including OpenRouter (AI), Soniox (speech recognition), OpenAI (text-to-speech and content moderation), ElevenLabs (text-to-speech), Modal (GPU inference for the Pronunciation Coach), Google Cloud (translation and image recognition), Bunny CDN and Bunny Storage (media delivery and audio storage), Mixpanel (product analytics), and Sentry (crash reporting). We are not responsible for the availability, privacy practices, or terms of any third-party service. Your use of third-party services is at your own risk. The App may also contain links to third-party websites; we are not responsible for their content.
15. Apple App Store: Additional Terms
If you download or use the App via the Apple App Store:
- These Terms are between you and Nihaal Group Ltd only, not with Apple Inc. Apple is not responsible for the App or its content.
- Apple has no obligation to provide maintenance or support for the App.
- Apple is not responsible for any third-party intellectual property claims relating to the App.
- Apple and its subsidiaries are third-party beneficiaries of these Terms and have the right to enforce them against you upon your acceptance.
- You represent and warrant that you are not located in a country subject to a U.S. Government embargo or on any U.S. Government list of prohibited or restricted parties.
16. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms. If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of your home jurisdiction.
17. Changes to These Terms
We may update these Terms from time to time. For material changes, we will notify you via the App or by email before the changes take effect. Continued use after that date constitutes acceptance.
18. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be deemed severable and will not affect the validity of the remaining provisions.
19. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Nihaal Group Ltd relating to your use of the App and supersede all prior agreements, representations, and understandings.
20. Contact Us
Nihaal Group Ltd
- Company number: 06451108
- Registered office: 124 City Road, London, EC1V 2NX
- Email: support@panjabigo.com
- Website: panjabigo.com
