Sign-in emails usually arrive within a minute. If yours has not arrived, do these steps.
Quick checks
- Look in spam and promotions. Automated emails often go there. Mark the email as "not spam" so that the next one goes to your inbox.
- Check the email address. A small typo sends the email to a different address.
- Wait a minute, then refresh your inbox.
- Tap Resend email in the app to get a new one.
The link opens the wrong app or browser
In the app, tap Enter code instead and type the 6-digit code from the email. The code works on any device, so you can read the email on a computer and type the code on your phone.
Use the newest email
Each link and code works once and stops working after a short time. If you asked for more than one, use the newest email.
Still locked out?
Contact us with the email address that you are trying to use. Your account and progress are safe while we help you.
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